Rowan Lodge

The following is CQC's published account of its assessment, published 28 July 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 17 to 24 March 2025. Rowan Lodge is a care home which provides support for up to 60 people who require either residential, or nursing care. At the time of this inspection there were 57 people using the service. The inspection included 2 on site visits, with additional information and evidence reviewed remotely. The assessment was completed as a result of concerns reported to CQC and due to the time which had elapsed since our last inspection, a decision was made to complete an up-to-date inspection to ensure people were safe and receiving good care. We identified an area for improvement in medicines management. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met people’s needs, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular supervision to maintain good care. People had enough to eat and drink to stay healthy. Staff made sure people understood their care and treatment to enable them to give informed consent. Decisions were made in people’s best interests when they lacked mental capacity. People were treated with kindness and compassion and staff protected their privacy and dignity. The provider had embedded a robust learning culture and staff felt confident to raise concerns. Managers investigated incidents thoroughly. The provider used audits and other monitoring to help drive improvements.