Ridgemount

Ridgemount, in Banstead, Surrey, is one of a group of homes run by Anchor Hanover Group, offering residential care and support. The CQC's assessment was prompted by concerns about staffing levels and safe moving and handling, and found the home remains rated Requires Improvement overall, unchanged from the previous inspection.

Inspectors found people felt safe and well cared for, with kind, trained staff and a well-maintained environment, though some residents said staff were not always available quickly enough. Feedback on leadership was mixed, with some praising the care given while others felt communication between staff needed improvement.