Rastrick Hall and Grange

Rastrick Hall and Grange provides personal care to up to 79 older people and those living with dementia, with 59 residents at the time of inspection. People felt safe at the service and staff were recruited appropriately. The registered manager demonstrated responsiveness to feedback, addressing medicine management issues during the inspection and introducing new electronic record-keeping systems to improve risk management documentation. Some inconsistencies in care plans were being reviewed and resolved.

Staffing levels were sufficient to meet people's needs, though the manager made changes to increase staff availability and social time with residents following inspection feedback. The home had implemented systems and training to support staff development. People, their relatives, and staff spoke positively of the registered manager, who prioritized person-centred care and enhancing residents' quality of life.