Rapid Review & Resettlement

The following is CQC's published account of its assessment, published 5 November 2024. References to “we” mean CQC. It describes findings at that time.

We carried out an assessment of Rapid Review and Resettlement. This is a specialist service used by autistic people or people with a learning disability. The date of assessment was 9 September 2024 to 20 September 2024. The assessment included 2 site visits, telephone calls to relatives of people using the service, and seeking and receiving the views of additional staff members following our site visits via emailed questionnaires. The assessment was completed to follow up on enforcement action we took following our previous inspection in July 2023 and August 2023, when we identified issues relating to person centred care, safeguarding processes, governance and record keeping. The provider had made improvements and is no longer in breach of regulations. People received safe, person centred care which met their needs and wishes. The provider was adhering to safeguarding processes, and had reported any concerns to the required professional bodies. Overall, record keeping was detailed and accurate, with people’s care plans explaining how they wanted to be supported. The provider audited and assessed service provision each month, and had employed an external organisation to review and help improve governance processes. Overall medicines were managed safely, however, we did find one medicine which was out of date. Staff received sufficient training and support to provide safe and effective care. Enough staff were deployed to meet people’s needs and support them in line with their care plans. Accidents, incidents and complaints were managed appropriately. Systems and process were in place for involving people and/or their relatives in their care & support. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.