Primrose House

45 Atlantic Way, Westward Ho, Bideford, Devon, EX39 1JD

01237488023

Care Type

Residential Care

Inspection date

14 March 2023

Provider

Stonehaven (Healthcare) Ltd

Beds

30 beds

About Primrose House

Primrose House is a residential care home in Devon, offering care and support for older people, including those living with dementia. Further details on the CQC's findings are set out below.

Primrose House provides care and support for up to 30 older people, including those living with dementia. The purpose-built home has communal spaces and bedrooms across three floors. At inspection, 19 people were living at the service.

During the inspection, people appeared at ease with staff, and a healthcare professional spoke positively about the care and treatment provided. The service had effective safeguarding systems and processes in place, with staff understanding reporting procedures. The environment was safe, with regular health and safety checks and effective environmental monitoring in place.

Source: CQC inspection report, 28 March 2023

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 30 places — this is not a vacancy count
Registration checked: Registered · EX39 1JD

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 28 March 2023. Latest inspection date recorded: 14 March 2023.

Safe: Good
EffectivePublished 18 December 2018: Good
CaringPublished 18 December 2018: Good
ResponsivePublished 18 December 2018: Good
Well-led: Good

Read Primrose House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Primrose House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Primrose House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Primrose House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees