Primrose Care Home

62-62A Station Road, Hetton Le Hole, Houghton Le Spring, Tyne And Wear, DH5 0AT

01915172496

Care Type

Residential Care

Inspection date

18 March 2022

Provider

Primrose Care Home Hetton Ltd

Beds

22 beds

About Primrose Care Home

Primrose Care Home is a residential care home in Sunderland, providing personal care to older people, including those living with dementia. Further details of the CQC's most recent findings are set out below.

Primrose Care Home provides personal care to up to 22 older people, including those living with dementia. At inspection, 21 people were using the service. During the visit, the home was managing a COVID-19 outbreak with people self-isolating.

Despite this challenging situation, relatives and staff gave extremely positive feedback about safety and the home's infection prevention and control practices. Staff consistently wore PPE during visits, which relatives confirmed.

Staff demonstrated good knowledge of safeguarding and whistle blowing procedures and felt confident speaking up if concerns arose. Overall, the home maintained positive relationships with families and staff felt supported in their roles.

Source: CQC inspection report, 1 July 2022

Specialist Care

DementiaMental healthOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 22 places — this is not a vacancy count
Registration checked: Registered · DH5 0AT

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 1 July 2022. Latest inspection date recorded: 18 March 2022.

Safe: Good
Effective: Good
CaringPublished 18 August 2018: Good
ResponsivePublished 18 August 2018: Good
Well-led: Good

Read Primrose Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Primrose Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Primrose Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Primrose Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees