Poplars

23 Serpentine Road, Selly Park, Birmingham, West Midlands, B29 7HU

01214721722

Care Type

Residential Care

Inspection date

9 November 2020

Provider

Autism.West Midlands

Beds

5 beds

About Poplars

Poplars is a residential care home in Birmingham, providing personal care to people with learning disabilities or autism. Further details from the CQC's most recent inspection are set out below.

Poplars provides personal care to up to five people with learning disabilities or autism. During the inspection, the home had implemented several safety measures in response to the pandemic. Visitors completed COVID-19 screening including temperature checks, hand sanitisation and questionnaires about recent contacts.

Personal protective equipment was available at the entrance, and the provider prevented staff from working across multiple sites to reduce infection transmission risks.

The home supported people's wellbeing and connections with family during restricted visiting. Additional laptops were purchased to help residents stay in touch with loved ones, and a visiting pod was ordered to enable safe in-person visits. Gym equipment was provided to support residents in remaining active at home, and staff received regular support from managers to discuss pandemic-related concerns.

Source: CQC inspection report, 26 November 2020

Specialist Care

Learning disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 5 places — this is not a vacancy count
Registration checked: Registered · B29 7HU

Registered care categories

Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 27 November 2018. Latest inspection date recorded: 9 November 2020.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Poplars's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Poplars, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Poplars, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Poplars's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees