Ponbay Lodge

187 The Ridge, East Sussex, Hastings, TN34 2AE

Care Type

Residential Care

CQC rating published

Not available

Provider

Crystal Care Homes Hastings Limited

Beds

66 beds

Costs and who runs this home

This is the only care home Crystal Care Homes Hastings Limited runs in England.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Ponbay Lodge

Ponbay Lodge is a 66-bed residential care home located on The Ridge in Hastings, East Sussex. The home is operated by Crystal Care Homes Hastings Limited and provides care for older people, younger adults, and individuals with dementia, physical disabilities, and sensory impairments.

As a residential care facility, the home offers personal care and accommodation for people who need support with daily living but do not require nursing care. The range of specialisms indicates the home serves a diverse population with varying support needs.

The home does not currently hold a CQC rating and has not yet received a CQC inspection. Potential residents and their families may wish to enquire directly about the home's care practices, staffing qualifications, and how specific conditions are supported.

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Facilities & Amenities

GardenEn-suite RoomsCinema RoomHairdresserActivities ProgrammeCommunal Lounge

5 Questions to Ask on Your Visit

When visiting Ponbay Lodge, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Ponbay Lodge, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Ponbay Lodge's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees