Avenues South East - 492 Maidstone Road

Blue Bell Hill, Chatham, Kent, ME5 9QN

01634869716

Care Type

Residential Care

Inspection date

24 February 2020

Provider

Avenues South East

Beds

4 beds

About Avenues South East - 492 Maidstone Road

Avenues South East - 492 Maidstone Road is a small, homely care home based in Kent, offering a familiar and settled environment for the people who live there. The dedicated team works to create a warm, supportive atmosphere where residents can feel at home in their day-to-day lives. For families exploring care options in the area, it can be reassuring to find a service with a clear commitment to the individuals it supports.

This residential home provides care and support for four adults with multiple learning disabilities, including autism, cerebral palsy, communication difficulties, visual impairment, and challenging behaviour. The service is part of Avenues Trust and aims to support people to live full, meaningful lives with control, choice, and independence through person-centred care.

However, inspectors identified significant concerns. Staffing levels were not consistently maintained to meet people's needs, and staff did not always receive adequate training and supervision according to the provider's policies. Quality assurance systems were ineffective at driving improvements, and records were not kept consistently or updated promptly, creating risks for unsafe care and support.

Source: CQC inspection report, 19 May 2020

Specialist Care

Learning disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 4 places — this is not a vacancy count
Registration checked: Registered · ME5 9QN

Registered care categories

Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 19 May 2020. Latest inspection date recorded: 24 February 2020.

Safe: Requires improvement
Effective: Requires improvement
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Avenues South East - 492 Maidstone Road's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Avenues South East - 492 Maidstone Road, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Avenues South East - 492 Maidstone Road, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Avenues South East - 492 Maidstone Road's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees