Phoenix House

21-25 Third Avenue, Manor Park, London, E12 6DX

02085145169

Care Type

Residential Care

Inspection date

26 October 2022

Provider

Precious Homes Support Limited

Beds

9 beds

About Phoenix House

Phoenix House is a residential care home in Newham, providing personal care and support for people with learning disabilities and autistic people. Details of the CQC's most recent findings are set out below.

Phoenix House provides personal care and support for people with learning disabilities and autistic people, accommodating up to 9 residents in individual flats arranged around a communal courtyard garden. At inspection, 6 people were using the service. The home is designed to promote independence and choice, with staff supporting residents in the least restrictive way possible aligned to their best interests.

Policies and systems reflect this approach, though one person's needs previously affected communal space usage until the provider took action to safeguard everyone's freedoms. Staff work collaboratively with health and social care professionals to tailor care to each individual's needs, supporting their health and wellbeing while respecting dignity and privacy.

Source: CQC inspection report, 5 January 2023

Specialist Care

Learning disabilitiesMental healthPhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 9 places — this is not a vacancy count
Registration checked: Registered · E12 6DX

Registered care categories

Caring for adults under 65 yrs; Caring for children; Learning disabilities; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 5 January 2023. Latest inspection date recorded: 26 October 2022.

Safe: Good
EffectivePublished 18 May 2019: Good
CaringPublished 18 May 2019: Good
ResponsivePublished 18 May 2019: Good
Well-led: Good

Read Phoenix House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Phoenix House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Phoenix House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Phoenix House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees