Phil Mead House

Phil Mead House provides accommodation and personal care for 28 residents. Staff understand safeguarding procedures and report abuse or concerns appropriately. Risk assessments are in place to manage risks while promoting independence, and recruitment procedures include thorough pre-employment checks. Staffing levels match assessed needs, with staff receiving training tailored to residents' requirements, including specialist training where needed. The registered manager provides strong support through one-to-one supervisions, and staff spoke positively about the management team in place.

Residents receive safe care with their consent obtained before any support is provided. People are supported to have maximum choice and control over their lives, with staff using the least restrictive approaches possible. The service's policies and systems support this person-centred practice.