Peregrine House

The following is CQC's published account of its assessment, published 9 January 2026. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 8 and 9 October 2025. Peregrine House is a care home for up to 36 individuals, providing personal care and accommodation to older people and including those living with dementia. There were 36 people using the service at the time of our assessment who resided within 4 separate areas, Green, Red, Yellow and Blue. This assessment was carried out to assess concerns raised to the Care Quality Commission about the safety and wellbeing of people using the service. We found 3 breaches of regulation relating to person-centred care, risk management and governance.

At the last inspection, the service was rated overall as ‘Good’. The rating at this assessment has changed to ‘Requires Improvement’.

During this assessment, we found the provider did not ensure all risks to people’s safety and wellbeing were identified or provided enough detail as to how these should be mitigated. There were occasions whereby people’s safety and care were compromised. This related to poor moving and handling practices by some members of staff. Not all care plans were accurate or accurately reflected all of a person’s care and support needs. Records where people could be distressed and anxious provided insufficient information relating to staffs’ interventions and people’s outcomes.

Whilst people and those acting on their behalf were mostly happy with the care and support provided, not all care and support observed was responsive and person centred to meet people’s needs. Observations of staff practice did not always provide assurance staff were skilled and competent to effectively apply their learning in their everyday practice to support people safely. Staff interactions on occasions were minimal, task focused and did not consistently ensure people were able to participate in meaningful social activities.

The governance arrangements at the service were not effective in identifying or addressing areas for improvement highlighted as part of this assessment.

People’s needs were assessed prior to their admission to the service and people confirmed they had been involved in the process. Medicine arrangements at the service were safe and the service worked well with external healthcare professionals and services to ensure people’s ongoing healthcare needs were met. Relevant checks were completed before a new member of staff commenced employment at the service.