Paul Murphy Centre

The following is CQC's published account of its assessment, published 30 September 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 10 to 25 September 2025.

The assessment was arranged to follow up on the warning notice served in February 2025 and to ensure compliance with the breaches of regulations found at the last inspection.

Paul Murphy Centre is a care home and is registered to provide accommodation for persons who require nursing or personal care for up to 8 people. The service was supporting 4 people at the time of the inspection.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Right Support:

Staff demonstrated a strong understanding of the people they supported, confidently describing each person’s needs, preferences, and communication styles. People’s communication needs were well understood and respected, and staff interactions consistently promoted choice, independence, and dignity.

People were supported to participate in activities, and staff encouraged engagement based on personal interests. However, feedback from some family members indicated mixed views on whether the range and frequency of activities were sufficient to keep people meaningfully occupied.

Access to healthcare and external support was timely and effective. Staff were proactive in monitoring wellbeing and responded swiftly to any signs of deterioration, ensuring people received the appropriate care and interventions when needed.

Right care:

People received care that was consistently kind, dignified, and respectful. Observations of staff interactions with people living at the home reflected a compassionate and person-centred approach. Staff delivered personal care in a manner that upheld privacy, and information was shared appropriately and confidentially.

Staff were well-trained and demonstrated a clear understanding of their safeguarding responsibilities. They were confident in identifying and reporting any concerns that could compromise a person’s safety. There was a strong, shared commitment across the team in protecting vulnerable people from harm and poor care.

Care plans were detailed, person-centred, and developed in collaboration with families, who contributed to both planning and risk assessments. Staff were able to confidently describe the needs of each person and confirmed they were kept informed of any updates to care plans.

Safe recruitment practices were in place, and staff received appropriate training to ensure they were equipped with the skills and knowledge required to fulfil their roles effectively.

Right culture

Staff felt valued and empowered to contribute to service improvement. They worked in an environment where openness and transparency were encouraged, and where speaking up was safe and supported. Leaders fostered a culture of continuous learning, collaboration, and accountability.

The provider actively championed equality, diversity, and inclusion across the workforce. Staff confirmed they worked in a fair and inclusive setting where their voices were heard.

Families and professionals reported positive engagement with the service and praised the registered manager’s commitment to improvement. Governance systems supported a culture of safety, learning, and responsiveness, ensuring the service remained person-centred and resilient.