Parkside

The following is CQC's published account of its assessment, published 16 October 2024. References to “we” mean CQC. It describes findings at that time.

We carried out our on-site assessment on 05 September 2024, off site assessment activity started on 03 September 2024 and ended on 12 September 2024. Parkside Residential Home is a residential care home, providing care and support for up to 31 older people living with a variety of health conditions, including people living with dementia. The service is also registered to provide care and support to people with a learning disabilities or autistic spectrum disorder. At the time of the assessment there were 27 older people living at the service. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group. We looked 9 quality statements during this assessment. We spoke with 9 people using the service and 3 relatives. In addition, we spoke with 1 advocate for a person using the service. There was strong, compassionate leadership which put people first and set high expectations for staff. Staff were proud to work for the service and felt valued for their work. We found safe systems and processes in place to ensure staff understood how to protect people from poor care and potential harm. Staff supported people to have choice, control, and independence over their lives. There were sufficient staff who had been recruited safely to ensure people’s care and support needs were met. People were respected and valued as individuals, were involved in their care, and asked for feedback regularly.