Palmersdene

Palmersdene provides accommodation and personal care for up to 40 people, including those living with dementia. The CQC rated the home Good overall, finding a positive safety culture, sufficient staffing, and person-centred care. Some time-critical medicines were not always given promptly and certain care plans lacked detail, though inspectors noted the provider acted quickly to strengthen governance and records.

Families described Palmersdene as welcoming, calm and well-run, praising approachable staff and responsive management. People said they felt safe, enjoyed varied activities, and were supported to maintain independence and access healthcare. Leadership was found to be compassionate and inclusive, with strong links to the local community and a culture of openness and continuous improvement.