Harmony House

Cuthbert Street, Hebburn, Tyne and Wear, NE31 1DJ

01914835588

Care Type

Residential Care

Inspection date

4 March 2021

Provider

Pathways Care Group Limited

Beds

37 beds

About Harmony House

Harmony House is a residential care home in South Tyneside, offering personal care across two units for people with mental health needs and for older people living with dementia or learning disabilities. Details from the most recent CQC inspection are set out below.

Harmony House provides personal care for up to 37 people across two units, one supporting people with mental health needs and the other supporting older people living with dementia or learning disabilities. At inspection, 34 people were resident in the home.

People were safe at the home, with fire risks regularly assessed and actioned. Staff supported people's social and emotional wellbeing, and people happily interacted with staff and others in communal areas. The home facilitated contact with family members through video calls, telephone calls, and window visits.

Source: CQC inspection report, 16 June 2021

Specialist Care

Mental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 37 places — this is not a vacancy count
Registration checked: Registered · NE31 1DJ

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 5 March 2020. Latest inspection date recorded: 4 March 2021.

Safe: Requires improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?

These are questions for your visit, not a claim about conditions today.

Read Harmony House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Harmony House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Harmony House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Harmony House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees