Otterhayes

Salston Ride, Salston, Ottery St. Mary, EX11 1RH

01404816300

Care Type

Residential Care

Inspection date

6 July 2022

Provider

Sense

Beds

6 beds

About Otterhayes

Otterhayes is a residential care home in Devon, providing accommodation and personal care for people with learning disabilities and/or autism. Details of the most recent CQC inspection findings are set out below.

Otterhayes provides accommodation and personal care for up to five people with learning disabilities and/or autism at Hayes House. At the time of inspection, all five places were occupied. The service also operates a domiciliary care agency offering support beyond the residential setting.

The inspection examined how well the service supports its residents in a homely environment, ensuring they have choice, control and access to their local communities. Inspectors looked at how staff interact with residents, the quality of care planning, and whether people's individual needs and preferences are consistently respected and promoted.

Source: CQC inspection report, 10 August 2022

Specialist Care

Learning disabilitiesOlder peopleSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing; Supported living service
Registered capacity: 6 places — this is not a vacancy count
Registration checked: Registered · EX11 1RH

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 10 August 2022. Latest inspection date recorded: 6 July 2022.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Otterhayes's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Otterhayes, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Otterhayes, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Otterhayes's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees