Orchid Care Home

Guernsey Lane (Off Torun Way), Swindon, SN25 1UZ

01793753336

Care Type

Nursing Care

Assessment date

17 May 2024

Provider

Angel Care (Orchid Care Homes) Ltd

Beds

84 beds

About Orchid Care Home

Orchid Care Home is a nursing home in Swindon, providing nursing and personal care for older people, including those with complex needs. The CQC's most recent findings on this home are set out below.

Orchid Care Home provides nursing and personal care for older people, including those living with complex needs. The CQC rated the home outstanding overall, following an assessment prompted by earlier concerns about staffing and safeguarding.

Inspectors found a compassionate, well-trained staff team delivering person-centred care, with strong leadership and effective systems for keeping people safe and improving quality. People and relatives spoke highly of staff commitment, workforce diversity and the sense of family within the home. Residents were supported to pursue activities they enjoyed, including trips out and swimming, and no significant shortfalls were identified.

Source: CQC assessment, 6 December 2024

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 84 places — this is not a vacancy count
Registration checked: Registered · SN25 1UZ

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Outstanding.

Assessment published 6 December 2024. Assessment date recorded: 17 May 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 6 December 2024. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 16 Aug to 23 August 2024. This assessment was carried out to follow up on concerns raised around staffing and safeguarding. We looked at 14 quality statements across the key questions. Leaders demonstrated their commitment and openness to innovation, and partnership working to ensure people living in the home were safe and had opportunities to do things they enjoyed doing. We found people were receiving effective, person-centred care from a caring and compassionate staff team. We found staff were well-trained and felt supported in their role by leaders. We found the provider had established effective governance systems and processes to meet people’s needs safely, as well as to check the quality of care and continually make improvements. We observed staff offering people choices and people’s independence was promoted. For example, people were enabled to leave the service and do things, for example go swimming or out for coffee.

Safe: Good
Effective: Good
Caring: Outstanding
Responsive: Good
Well-led: Outstanding

Read Orchid Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Orchid Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Orchid Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Orchid Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees