Oakdale

The following is CQC's published account of its assessment, published 11 April 2025. References to “we” mean CQC. It describes findings at that time.

Oakdale is registered to provide care, nursing and support for up to 84 people. The service provides residential and nursing care for older adults, some of whom are living with dementia. This was the first inspection for the service since their registration, therefore we included all the quality statements under each of the five key questions. The inspection took place between 21 March and 22 March 2025. At the time of this inspection, there were 77 people living at the service. Systems and processes meant people were protected from avoidable harm. Recruitment and induction procedures were robust. People received their medicines as prescribed, and processes for ensuring safe monitoring of medicines were strengthened during the inspection. People’s rights were respected, and they were supported to make choices. However, some documentation was not always in place as required, the registered manager addressed this during the inspection and we were fully assured by the action taken. A blended training programme meant staff had the necessary skills and knowledge to provide care. Safeguarding procedures were in place. The service learned from accidents, incidents and events. People had access to health and social care professionals to ensure their wellbeing. People’s rights were fully respected, and consent was sought. Staff were kind and caring, treating people with dignity, respect and were passionate about their roles. A member of staff said, “The staff are good, and we know each other, we are a very big family.” People had access to a wide range of activities. People enjoyed a healthy well-balanced diet. Feedback was sought from everyone and used to shape the service. Partnership working and links were made, and the service was passionate about working within their local community and charitable efforts. Governance systems were in place to ensure oversight, including at provider level. There was confidence in the registered manager and senior team.