Norwood House

This residential care home provides personal care to up to 28 people, including younger and older adults, some living with dementia. At inspection, 24 people were using the service.

The home had systems in place to record, store and receive medicines, though medicine practices were not always aligned with best practice guidelines. Information about risks and safety was not always comprehensive or up to date, with full details about potential risks to people's safety not consistently recorded.

Quality monitoring systems existed to check various areas of the home, though these required improvement to be fully effective.