Norfolk Lodge

32 Kings Lynn Road, Hunstanton, Norfolk, PE36 5HT

01485532383

Care Type

Residential Care

Inspection date

17 May 2022

Provider

ARMSCARE Limited

Beds

30 beds

About Norfolk Lodge

Norfolk Lodge is a residential care home in Norfolk, providing care for older people. The findings below set out what CQC found on its most recent inspection.

Norfolk Lodge accommodates up to 30 older people in an 18th-century building with two floors. At inspection, 28 people were using the service. Staff and residents demonstrated positive interactions, though decisions made for one person sometimes negatively affected others.

While privacy and dignity were generally respected, there were occasions when staff shared private information loudly in front of other residents. The home had systems in place to ensure safe, needs-appropriate care delivery.

Staff, relatives, and external professionals reported considerable improvement since the current registered manager took post, praising her influence on the service. When issues arose, lessons were learned and shared with staff. The complaints procedure was available and investigated thoroughly, with feedback provided to complainants including any resulting improvements.

Source: CQC inspection report, 1 July 2022

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 30 places — this is not a vacancy count
Registration checked: Registered · PE36 5HT

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 1 July 2022. Latest inspection date recorded: 17 May 2022.

Safe: Good
Effective: Good
Caring: Requires improvement
Responsive: Good
Well-led: Good

Questions prompted by these ratings

Caring: How do staff protect privacy, dignity and each person’s choices?

These are questions for your visit, not a claim about conditions today.

Read Norfolk Lodge's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Norfolk Lodge, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Norfolk Lodge, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Norfolk Lodge's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees