Nevilles Court

Darlington Road, Nevilles Cross, Durham, County Durham, DH1 4JX

Care Type

Residential Care

Inspection date

8 July 2021

Provider

Durham Care Line Limited

Beds

4 beds

About Nevilles Court

Nevilles Court is a residential care home in County Durham, providing personal care for younger adults with a range of conditions. The findings below set out the CQC's most recent assessment of the service.

Nevilles Court provides personal care for up to four younger adults with a range of conditions. One resident told inspectors, "I am in a much better place than I was when I first moved in," and visiting relatives praised the staff team, saying, "We are treated as one of the family. " The registered manager and staff have made significant improvements, with care plans that are person-centred and promote residents' wishes.

Staff know people well and ensure their physical and mental health needs are well supported and monitored.

The service has embedded strong infection control processes following government guidance, particularly relating to COVID-19. Quality monitoring systems have improved, and the management team has worked to develop a more positive culture. Staff are supported in developing their skills through partnerships with local providers such as the Care Academy.

People are supported to have maximum choice and control of their lives, with staff supporting them in the least restrictive way possible and in their best interests.

Source: CQC inspection report, 25 August 2021

Specialist Care

Learning disabilitiesPhysical disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 4 places — this is not a vacancy count
Registration checked: Registered · DH1 4JX

Registered care categories

Learning disabilities; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 25 August 2021. Latest inspection date recorded: 8 July 2021.

Safe: Good
Effective: Good
CaringPublished 15 October 2019: Good
ResponsivePublished 15 October 2019: Good
Well-led: Good

Read Nevilles Court's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Nevilles Court, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Nevilles Court, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Nevilles Court's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees