Hawthorn House

Hawthorn House provides short breaks for up to ten people at a time, with four residents during the inspection visit. The service operates from a larger property than typically recommended in current guidance, though this is offset by its integration within a housing estate. Staff numbers are sufficient to provide highly personalised care and enable residents to access their local community regularly.

The registered manager and team prioritise individualised support for each person using the service. They maintain adequate staffing levels to ensure residents receive tailored care that meets their specific needs and preferences. The manager has taken steps to engage with external partners to enhance the quality of care provision.