Nelson Street

49 Nelson Street, East Ham, London, E6 2QA

02085867895

Care Type

Residential Care

Inspection date

2 March 2020

Provider

First Care Lodge Limited

Beds

3 beds

About Nelson Street

Nelson Street is a residential care home in Newham supporting adults with mental health needs. Further details on the service can be found in the CQC findings below.

This accommodation supports up to three adults with mental health needs, with two people currently using the service. A resident described feeling safe and trusting the staff. The service maintains personalised care records that reflect individual preferences, and staff have completed risk assessments with plans in place to minimise potential harm.

The provider is transitioning to an electronic record system, and inspectors noted concerns about a new staff member accessing confidential records via a personal computer. The building requires some repairs, though the provider has documented maintenance improvements that are underway.

Source: CQC inspection report, 16 June 2020

Specialist Care

Mental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 3 places — this is not a vacancy count
Registration checked: Registered · E6 2QA

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 16 June 2020. Latest inspection date recorded: 2 March 2020.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Nelson Street's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Nelson Street, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Nelson Street, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Nelson Street's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees