Nelson Street

This accommodation supports up to three adults with mental health needs, with two people currently using the service. A resident described feeling safe and trusting the staff. The service maintains personalised care records that reflect individual preferences, and staff have completed risk assessments with plans in place to minimise potential harm.

The provider is transitioning to an electronic record system, and inspectors noted concerns about a new staff member accessing confidential records via a personal computer. The building requires some repairs, though the provider has documented maintenance improvements that are underway.