England

MountfieldNorfolk

Illustrative image. Photographs of this home have not yet been added.

Rated:Requires ImprovementResidential

Mountfield

Millcroft, Norwich, Norfolk, NR3 3LS

01603576180

Care Type

Residential Care

Assessment date

10 March 2025

Provider

Norse Care (Services) Limited

Beds

46 beds

How this home compares nearby

Of 35 care homes for older people within 5 miles, 22 are rated higher by CQC, 12 are the same and 1 is lower.

3 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

InadequateJan 2021
Requires ImprovementSept 2021
Requires ImprovementMay 2025

Improved from Inadequate to Requires Improvement in 2021.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Norse Care (Services) Limited, which runs 17 care homes in England: 2 rated Outstanding, 12 Good and 3 Requires Improvement.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Mountfield

Mountfield is a residential care home in Norfolk, providing support to younger adults and older people living with dementia. Details of its most recent CQC assessment are set out below.

Mountfield is a residential care home providing support to younger adults and older people living with dementia, caring for 39 people at the time of assessment. The CQC rated the service Requires Improvement overall, finding a breach in governance. Care plans lacked enough detail to ensure consistent, individualised care, particularly with agency staff, and medicines were not always managed safely, though no harm to people was found.

Inspectors found people lived in a clean, spacious home, enjoyed varied food and activities, and described staff as kind and respectful. Feedback from families was mixed, with some concerned about unexplained injuries and inconsistent care delivery between shifts. The management team was seen as dedicated, aware of shortfalls, and already working on improvements.

Source: CQC assessment, 19 May 2025

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 46 places — this is not a vacancy count
Registration checked: Registered · NR3 3LS

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 19 May 2025. Assessment date recorded: 10 March 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 19 May 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 09 April to 30 April 2025. The service is a residential care home providing support to younger adults and older people living with dementia. There were 39 people living in the home at the time of this inspection. Whilst we found no impact or harm to people, some shortfalls were identified at this inspection and the provider was in breach of the legal regulation relating to governance.
We could not be assured that people received consistent person-centered care as care plans failed to provide staff with enough detail to ensure they received the individualised care they needed. This was particularly relevant given the service was using agency staff who may not know the people they were supporting. This had sometimes affected care delivery and there were some instances where people had not always received the individualised care they wished for. Furthermore, evidence showed care delivery was not consistent and was dependent on which staff were on shift. In addition, the service did not always make sure medicines and treatments were safe and met people’s needs, capacities, and preferences.
However, people lived in a clean, spacious, and environmentally safe home that offered them opportunities to spend time alone or with others. Activities were available to those that chose to participate and people’s nutritional and hydration needs were met. People told us staff were kind and caring and showed them respect. Whilst some people told us they would like to see the management team leading their staff on the floor more, we found them to be proactive and responsive to our feedback. The management team were dedicated and keen to make improvements and we saw that some of the shortfalls we had identified at this inspection, they were aware of and had plans in place to address.
We have asked the provider for an action plan in response to the concerns found at this inspection.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Requires Improvement
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Mountfield's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Mountfield, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Mountfield, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Mountfield's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees