
Illustrative image. Photographs of this home have not yet been added.
Millstream House
Residential Care
20 February 2019
Voyage 1 Limited
22 beds
Rating history
- Jun 2015
- Jan 2016
- Apr 2017
- Mar 2018
- Mar 2019
Improved from Requires Improvement to Good in 2019. CQC has rated this home 5 times since 2015.
Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.
Costs and who runs this home
Run by Voyage 1 Limited, which runs 244 care homes in England: 11 rated Outstanding, 207 Good, 22 Requires Improvement and 4 not yet rated.
- How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.
About Millstream House
Millstream House is a residential care home in Medway providing support for people with Huntington's Disease and acquired brain injury. Details of the most recent CQC inspection are set out below.
Millstream House supports up to 22 people with Huntington's Disease and acquired brain injury, accommodating those with mobility difficulties and sensory impairments across three accessible floors with lift access. At inspection, 20 people were using the service.
Residents spoke positively about their experience. One person said, "I feel safe living here, yes very safe. The staff and other people living here make me feel safe," while another commented, "The staff make me feel good.
I like them. " A third resident rated the home 9 out of 10, highlighting that "all the people are friendly. " The service showed improvement since the previous inspection, with everyone spoken to during the visit providing positive feedback about their care and the supportive environment.
Source: CQC inspection report, 22 March 2019
Specialist Care
Fees and availability
We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.
Check current vacancies, the admission assessment and visiting arrangements directly with the home.
Care and inspection details
Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.
- Registered service
- Care home service without nursing
- Registered capacity
- 22 places — this is not a vacancy count
- Registration checked
- Registered · ME2 3BT
Registered care categories
Caring for adults under 65 yrs; Learning disabilities; Physical disabilities.
These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.
CQC ratings in more detail
Overall rating shown by CQC: .
Rating report published 22 March 2019. Latest inspection date recorded: 20 February 2019.
- Safe
- Effective
- Caring
- Responsive
- Well-led
Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.
5 Questions to Ask on Your Visit
When visiting Millstream House, consider asking...
- 1.What happens if my relative's care needs increase significantly -- will they have to move?
- 2.How do you handle concerns or complaints from families?
- 3.What does the monthly fee cover and what will cost extra?
- 4.How do you keep families informed about their relative's day-to-day wellbeing?
- 5.What happens if my relative is unhappy here?
5 Things to Look For on Your Visit
When you visit Millstream House, look out for...
- 1.Do staff greet residents by name and stop to chat?
- 2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
- 3.Does the home smell fresh and feel clean without being clinical?
- 4.Do residents look comfortable and at ease, or anxious and withdrawn?
- 5.Does the manager answer your questions openly or deflect?
Could the NHS fund Millstream House's fees?
The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.
Location
4 Mill Road, Strood, Rochester, Kent, ME2 3BT

Millstream House
CQC overall rating
Inspection date: 20 February 2019
Helpful Guides
Have a question about this care home?
Ask in our Community Forum and get a real answer from someone who's been through it.
Share what's on your mindFind Out If Millstream House Is Right for You
Start the conversation and request a callback from this home.
A free daily companion for someone with dementia
Shows the date, weather, family photos, and a daily question. Set up in 10 minutes.
Other Care Homes Near ME2 3BT
Listings with similar recorded care types and specialisms are shown first. Confirm care needs and availability directly with each home.

Grafton Lodge
40 Goddington Road, Rochester, Kent
Residential care
0.1 miles away (straight-line distance)

Kingsdown House
46 Goddington Road, Strood, Kent
Residential care
0.1 miles away (straight-line distance)

Lizbis Care Home
5 Hillside Avenue, Strood, Rochester, Kent
Residential care
0.1 miles away (straight-line distance)

Shaws Wood Residential Care Home
Mill Road, Strood, Kent
Residential care
0.1 miles away (straight-line distance)

Orchard View
1, Parsonage Lane, Rochester, Kent
Residential care
0.4 miles away (straight-line distance)

Jersey Road
11B Jersey Road, Rochester, Kent
Residential care
0.6 miles away (straight-line distance)