Melrose House

25 Beverley Terrace, Cullercoats, Tyne and Wear, NE30 4NT

01912513259

Care Type

Residential Care

Inspection date

13 January 2022

Provider

Melrose House Cullercoats Ltd

Beds

10 beds

About Melrose House

Melrose House is a residential care home in North Tyneside, providing accommodation and personal care for people with mental health conditions, learning disabilities and autism. The findings below set out what CQC inspectors observed during their most recent inspection.

Melrose House provides accommodation and personal care for up to 10 people with mental health conditions, learning disabilities, and autism. At inspection, 9 people were living at the home. The service also operates a domiciliary care service for older people, which was not inspected.

Inspectors found comprehensive policies and procedures in place to manage COVID-19 risks, including protocols for supporting people with positive diagnoses.

Source: CQC inspection report, 25 January 2022

Specialist Care

DementiaLearning disabilitiesMental healthOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing; Domiciliary care service
Registered capacity: 10 places — this is not a vacancy count
Registration checked: Registered · NE30 4NT

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Learning disabilities; Mental health conditions; Physical disabilities; Substance misuse problems.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 9 October 2019. Latest inspection date recorded: 13 January 2022.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Melrose House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Melrose House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Melrose House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Melrose House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees