Marlow

The following is CQC's published account of its assessment, published 21 March 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 5 November to 14 December 2024. Visits to the service took place on the 5 and 7 November. We assessed this service to seek assurances due to wider provider concerns. The service is a residential care home providing support to people with a learning disability and autistic people. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted. We found 2 breaches of regulation in relation to staffing and good governance. The service did not always have enough staff available to consistently support people with meaningful and stimulating activities and meet their complex health needs. The provider's governance systems were not always effective in monitoring and improving the quality of the service. Improvements were being made and people and relatives generally felt staff treated people with kindness. People had mixed experiences with some people being supported with their preferences, while others did not have clear communication and sensory assessments in place to guide staff to develop appropriate communication tools. People mostly had choice in their care and were encouraged to maintain relationships with family and friends.