Marlow

Marlow is a residential care home providing support to people with a learning disability and autistic people. The CQC rated the service as Requires Improvement overall, finding breaches relating to staffing levels and governance. Inspectors found there were not always enough staff to support people with meaningful activities or complex health needs, and quality monitoring systems were not consistently effective.

Feedback was mixed: some people and relatives felt safe and spoke positively about kind, attentive staff, while others reported high staff turnover, poor communication, and limited access to activities or trips out. Inspectors noted recent management changes showed early promise, though communication and consistency of care still needed improvement.