Lyndhurst Residential Care Home

Lyndhurst Residential Care Home is a residential home for older people, including those living with dementia, supporting 14 people at the time of assessment. The CQC rated the service Requires Improvement overall. Inspectors found breaches relating to premises, equipment and governance, with issues such as uncovered radiators, poor cleanliness in some areas and care plans lacking detail.

Staffing levels and safeguarding practices were found to be satisfactory.

Despite these shortfalls, inspectors found staff to be kind, respectful and attentive, helping people maintain independence and make choices. People and relatives generally described feeling safe and well cared for, though some raised concerns about cleanliness and room upkeep. Leadership was visible and responsive to feedback, but governance systems had not consistently identified problems before the assessment.