Lyndhurst House

The following is CQC's published account of its assessment, published 1 November 2024. References to “we” mean CQC. It describes findings at that time.

We carried out an assessment between 3 September 2024 and 8 October 2024. We looked at how Lyndhurst House assessed and planned for people’s care needs. We looked at how people were kept safe from potential risks to their safety, how staff were trained and supervised to support people according to their needs and preferences, medicines administration, and the overall management of the service. Lyndhurst House is 1 adapted building, registered to provide accommodation and personal care for up to 4 adults who have a learning disability and autistic people. At the time of our assessment, 4 people were living at the service. We observed care and support in communal areas and reviewed 2 people’s care plans, 2 staff recruitment records as well as general records for the service. These included staff training records, meeting records, policies, procedures and audits. We have assessed the service against 'Right Support, right care, right culture' to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. People using the service received planned and co-ordinated person-centred support that was appropriate and inclusive for them. The service had made improvements and was no longer in breach of regulations. The provider had ensured that systems were in place to safeguard people from improper treatment and improvements were embedded in staff practice. Systems were in place to demonstrate that safety was managed effectively with robust management oversight of the service, reducing the potential of placing people at risk of harm.