Lakeside Nursing Home

25 Auckland Road, Upper Norwood, London, SE19 2DR

02086531532

Care Type

Nursing Care

Inspection date

25 January 2023

Provider

Mr Jason Chellun

Beds

35 beds

About Lakeside Nursing Home

Lakeside Nursing Home is a nursing home in Croydon, providing personal and nursing care to older adults, including people living with dementia and other health conditions. The most recent CQC findings for the home are set out below.

Lakeside Nursing Home provides personal and nursing care to up to 35 older adults, with 26 people using the service at the time of inspection. The home supports people living with a range of health conditions, dementia and disabilities. People receive safe care with robust risk assessments and care plans in place.

Staff know people and their needs and preferences very well, and medicines are administered safely following good practice procedures. The service has systems to safeguard people from abuse, with staff trained in safeguarding and able to recognise and report concerns. The home operates within the principles of the Mental Capacity Act and maintains sufficient staffing levels following safer recruitment practices.

Infection prevention and control measures follow best practice guidance, with effective systems in place to prevent and manage infection outbreaks. The provider has processes to learn from best practice research in developing the service.

Source: CQC inspection report, 10 June 2023

Specialist Care

DementiaMental healthOlder peoplePhysical disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 35 places — this is not a vacancy count
Registration checked: Registered · SE19 2DR

Registered care categories

Caring for adults over 65 yrs; Dementia; Mental health conditions; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 10 June 2023. Latest inspection date recorded: 25 January 2023.

Safe: Good
EffectivePublished 17 November 2017: Good
CaringPublished 17 November 2017: Good
ResponsivePublished 17 November 2017: Good
Well-led: Good

Read Lakeside Nursing Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Lakeside Nursing Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Lakeside Nursing Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Lakeside Nursing Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees