Parkview Nursing Home

1-3 Eversley Road, Upper Norwood, London, SE19 3PY

02087715234

Care Type

Nursing Care

Assessment date

27 May 2025

Provider

Planshore Limited

Beds

88 beds

About Parkview Nursing Home

Parkview Nursing Home is a nursing home in Croydon, providing care for older people, including those living with dementia. Details of the most recent CQC assessment are set out below.

Parkview Nursing Home provides nursing care for older people, including those living with dementia, and was supporting 87 people at the time of the assessment. The CQC carried out a focused inspection after concerns were raised about infection control, but found no evidence to support these worries, and the service retained its overall Good rating.

Inspectors found people were kept safe, with staff confident in recognising and reporting safeguarding concerns. Risk management plans balanced safety with people's independence, and infection control practices were sound. Feedback described staff as caring and respectful, with people involved in decisions about their day to day lives.

Source: CQC assessment, 18 July 2025

Specialist Care

DementiaOlder people

Photographs of the home

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 88 places — this is not a vacancy count
Registration checked: Registered · SE19 3PY

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 18 July 2025. Assessment date recorded: 27 May 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 18 July 2025. References to “we” mean CQC. It describes findings at that time.

This assessment took place between 19 May and 30 May 2025. Parkview Nursing Home is a care home providing care to older people, some of whom live with dementia. At the time of our assessment there were 87 people using the service.
The last inspection rated the service as Good (published 18th August 2023). This inspection was triggered by concerns raised by 2 relatives of people regarding infection control. An unannounced inspection took place on 20 May 2025, focusing on 10 quality statements under the key questions: Is the service safe? and Is the service well-led? An inspector conducted the assessment. For the key questions not inspected, previous ratings were used to determine the overall rating.
This inspection found no evidence of harm or significant risks to people. The concerns raised were investigated as a safeguarding investigation by the local authority, no evidence was found to substantiate the allegations made. Our findings at this inspection agreed with those findings and no concerns were identified. The overall rating for the service remains Good.
People described the care as good and people were supported and treated with dignity and respect. The feedback was positive about the caring nature of staff and their compassionate approach. People were involved in decisions about their day to day lives and staff respected people's choices.
People were kept safe. Staff demonstrated they knew how to raise safeguarding concerns and were aware of the processes to follow to keep people safe.
Risk management strategies were in place to assist staff to help people to manage identified risks which included identifying triggers for behaviours that may cause distress. Risk management plans helped staff as well as the person to minimise risks but included positive risk taking.
The service was following safe infection prevention and control procedures to keep people safe.
A wide range of comprehensive audits took place to ensure the quality of the service was maintained.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Parkview Nursing Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Parkview Nursing Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Parkview Nursing Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Parkview Nursing Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees