Keychange Charity Alexander House Care Home

Alexander House Care Home, run by Keychange Charity, is a residential care home in Sheffield providing support to 20 older people, most living with dementia. The CQC rates the service good overall. Inspectors found a newly appointed manager had begun improving the home, staff understood and managed risks well, and people felt safe, respected and well cared for.

However, the CQC found a breach relating to how medicines were managed, alongside concerns about formal staff support and quality monitoring systems. Managers agreed to address these. Feedback from residents, families and professionals was largely positive, describing a caring, inclusive culture where people felt listened to and supported.