Kettonby Care Home

The following is CQC's published account of its assessment, published 3 December 2024. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 30 October 2024 to 11 November 2024. Kettonby Care Home is a residential care home for people with a learning disability and autistic people. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service had made improvements since the last inspection and is no longer in breach of regulation. People’s records included information about people’s capacity and how either through verbal or non-verbal means they were able to refuse or give consent for specific decisions and best interest processes were followed. People were supported to take risks to improve their quality of life. People were protected and kept safe. There were enough staff with the right skills, qualifications and experience. The physical environment met people’s sensory and physical needs. Staff followed national guidelines on stopping over medication of people with a learning disability and autistic people (STOMP). People had care and support plans in place that had been developed with the person, those important to them and professionals. Staff used communication tools to enable people to express their views, wishes and to make decisions. People had access to external health and social care professionals when they needed them. Staff responded to changes in peoples’ wellbeing and needs in a timely manner and liaised with other services to help people live their best lives. People were supported to achieve independence with the support from staff who were caring and compassionate. People’s relatives told us they were fully involved in their loved one’s care and leaders and staff listened to them. Leaders had effective systems in place to monitor the quality and safety of the service.