England

Karenza Care HomeCornwall

Illustrative image. Photographs of this home have not yet been added.

Rated:Requires ImprovementNursing

Karenza Care Home

18 Rosemundy, St. Agnes, TR5 0UD

01872719071

Care Type

Nursing Care

Inspection date

2 May 2023

Provider

Cornwallis Care Services Ltd

Beds

22 beds

How this home compares nearby

Of 5 care homes for older people within 5 miles, 5 are rated higher by CQC, none are the same and none are lower.

None of these nearby homes has been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementJun 2022
Requires ImprovementJun 2023

Rated Requires Improvement at every inspection since 2022.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Cornwallis Care Services Ltd, which runs 10 care homes in England: 9 rated Good and 1 Requires Improvement.

Average care home fees in the South West: £1,170 a week for residential care and £1,472 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Karenza Care Home

Karenza Care Home brings nursing care to the beautiful county of Cornwall, offering a dedicated space where older people and those living with dementia can feel at home. The team works to create a warm and familiar environment, drawing on the comforting character that Cornwall itself is known for. Families looking for care in this part of the world will find a home that is focused on the people who live there.

Karenza Care Home is a residential care home providing personal care to up to 22 people, supporting older people and those living with dementia. At inspection, 20 people were using the service. Staffing levels were inadequate to meet people's needs, even with agency staff covering shifts.

Nearly half of the residents required two staff members for all care and support, yet only two care staff were planned to work alongside one nurse on night duty. People reported they were not always able to have a wash every day with staff support, and staff confirmed that care needs were not always met in a timely manner. The home was actively recruiting to fill vacant posts and had appropriate processes in place to ensure safe recruitment.

Source: CQC inspection report, 13 June 2023

Specialist Care

Older peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 22 places — this is not a vacancy count
Registration checked: Registered · TR5 0UD

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 13 June 2023. Latest inspection date recorded: 2 May 2023.

Safe: Requires improvement
Effective: Requires improvement
CaringPublished 15 June 2022: Good
ResponsivePublished 15 June 2022: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Karenza Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Karenza Care Home, consider asking...

1.How many qualified nurses are on duty overnight and at weekends?
2.How do you manage a resident's relationship with their GP and hospital team?
3.What is your approach when a resident's condition deteriorates quickly?
4.What additional charges apply beyond the weekly fee?
5.How do you approach end of life care and involve families in those decisions?

5 Things to Look For on Your Visit

When you visit Karenza Care Home, look out for...

1.Is the nursing station visible and staffed, or hard to find?
2.Do staff respond promptly when a resident needs attention?
3.Are call bells answered quickly or left ringing?
4.Does the home feel calm or rushed and understaffed?
5.Are residents' medical records and care plans visible and up to date?

Could the NHS fund Karenza Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees