John Masefield House

The following is CQC's published account of its assessment, published 13 June 2024. References to “we” mean CQC. It describes findings at that time.

John Masefield Care Home is a 22-bed residential and nursing care home for older people some of whom lived with a physical disability. This assessment included a site visit to the service by 3 inspectors and an Expert by Experience on 15 February 2024. We looked at all the quality statements. Improvements had been made and people told us they felt safe living at the service. Staff knew how to identify and report any concerns. Staffing levels had significantly improved, and the home was only using agency staff to cover short notice absences. The provider had safe recruitment and selection processes in place. Risk assessments and management plans had significantly improved and risks to people's safety and well-being were managed through a risk management process. Medicines were managed safely, and people received their medicines as prescribed. Evidence showed accidents and incidents were managed safely and lessons were learnt. People were positive of the staff caring nature and told us they were supported to be independent and treated as individuals. Provision of activities had improved, and people had opportunities to participate in meaningful activities and we saw evidence people were involved in choosing activities and following their hobbies. Relatives told us the new registered manager was approachable and visible in the home. Staff were aware of their roles and responsibilities and the provider supported them to maintain their professional development. The home was well managed with a new management team who worked well together. There was a clear management structure which aided the smooth running of the home. People and relatives told us the home was well-led and they knew the management team. Staff worked well together and felt supported by the management team. The provider had effective quality assurance systems which were used to improve care.