Ideal Home

Bicton Heath House, Knowsley Drive Gains Park, Shrewsbury, SY3 5DH

Care Type

Residential Care

CQC rating published

24 August 2023

Provider

Croftwood Care (Cheshire) Limited

Beds

44 beds

How this home compares nearby

Of 15 care homes for older people within 5 miles, 10 are rated higher by CQC, 5 are the same and none are lower.

3 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementDec 2015
GoodJan 2017
Requires ImprovementAug 2019
InadequateNov 2022
Requires ImprovementAug 2023

Improved from Inadequate to Requires Improvement in 2023. CQC has rated this home 5 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Croftwood Care (Cheshire) Limited, which runs 10 care homes in England: 8 rated Good and 2 Requires Improvement.

Average care home fees in the West Midlands: £912 a week for residential care and £1,308 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Ideal Home

Ideal Home is a 44-bed residential care facility located in Gains Park, Shrewsbury, within Shropshire. The home is operated by Croftwood Care (Cheshire) Limited and provides care for older people, younger adults, and individuals with dementia.

The service received a "Requires Improvement" rating during its most recent CQC inspection in August 2023. This means the home was found to need improvements in one or more key areas, though it was not judged to be inadequate.

The home's mixed resident profile and dementia specialism indicate it caters to individuals with varying care needs and conditions. As a medium-sized facility with 44 beds, it sits between smaller, family-run homes and larger institutional settings. Prospective residents and their families should review the detailed CQC inspection report to understand the specific areas identified for improvement and any action plan the provider has implemented.

Specialist Care

DementiaOlder peopleYounger adults

5 Questions to Ask on Your Visit

When visiting Ideal Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Ideal Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Ideal Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees