Hyne Town House

The following is CQC's published account of its assessment, published 14 November 2024. References to “we” mean CQC. It describes findings at that time.

Hyne Town House was registered at the time of our assessment to provide accommodation to a maximum of 45 people who require support with personal care. This assessment was conducted to follow up on a warning notice issued for breaches of regulation following the last inspection in March 2023. At the time of this assessment there were 31 people living at the service. The assessment was completed between 29 May and 2 July 2024. Site visits to gather peoples’ experiences and observe care practices were carried out on 29 and 30 May 2024. We looked at 14 quality statements; involving people to manage risks, safe environments, safe and effective staffing, medicines optimisation, monitoring and improving outcomes, consent to care and treatment, person centred care, providing information, listening and involving people, planning for the future, capable, compassionate and inclusive leaders, freedom to speak up, governance, management and sustainability and partnerships and communities. During the assessment we found the service needed to make improvements and there were continued breaches of regulation in relation to safe environments, consent to care and treatment and the providers quality assurance and governance systems. Improvements were also required in how the service managed people’s medicines. Since the last inspection in March 2023 the service had improved in relation to providing personalised care and care was now delivered in a way that ensured people did not become socially isolated.