Hilton House

Hilton House is a residential care home providing personal care to 36 people, with capacity for up to 55. The service operates across two floors, each adapted to meet residents' needs. However, inspectors identified several safety concerns. Sensor alarms alerting staff to residents requiring assistance were not always set correctly, and care plans lacked sufficient detail to monitor risks safely. Staff deployment was insufficient to meet people's needs, though newly implemented safety monitoring systems showed promise.

The home maintained adequate infection prevention control with COVID-19 checks for visitors and clean facilities. Inspectors noted the home could improve its temperature monitoring procedures to better align with government guidance. The service worked effectively with other health and social care professionals to achieve good outcomes for residents. Medicines were managed, stored and administered safely, with robust quality audits ensuring medicines were routinely stock checked.