Hilltop Court Nursing Home

Hilltop Court Nursing Home provides personal and nursing care for up to 50 people, including older people living with dementia. The CQC found the service requires improvement overall, with ongoing concerns about how risks were managed and weak oversight that had not improved since the last inspection. New shortfalls were identified around staffing levels and how people were treated with dignity and respect.

Inspectors found care was inconsistent: some staff were kind, but others failed to respond promptly, and some people appeared unkempt due to poor personal care support. Activities and stimulation were limited, care plans lacked personalisation, and families said they were rarely consulted about preferences. Leadership had not effectively addressed concerns raised previously.