Mill Hayes

The following is CQC's published account of its assessment, published 25 September 2024. References to “we” mean CQC. It describes findings at that time.

Date of assessment 09 July 2024 to 05 August 2024. Mill Hayes is a care home providing personal care for up to 7 autistic people, people with a learning disability and people with mental health needs. At the time of this assessment, 5 people were living in the home. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. This assessment was carried out in response to concerns raised from visiting professionals regarding the safe care and treatment of people living in the home. We have found evidence that the provider needs to make improvements. Please see the safe, effective and well led sections of this full report. We found 2 breaches of the legal regulations in relation to safe care and treatment and governance. The provider did not always assess risks to people’s safety. Care plans were not always kept up to date with people’s changing needs and where people required their health monitored, staff did not monitor people’s health consistently. Governance systems and audits did not identify the discrepancies found during this assessment. The overall rating for the service has changed from good to requires improvement based on the findings of this inspection.