Hillside

The following is CQC's published account of its assessment, published 11 September 2024. References to “we” mean CQC. It describes findings at that time.

Hillside is a residential care home. It provides accommodation and personal care to up to 8 people who are autistic or have a learning disability. The home has a garden and access to the local town. At the time of our assessment, there were 7 people living there. This was the first assessment carried out under our single assessment framework. Assessment activity took place between 7 May 2024 and 26 June 2024. We visited the service on 7 May 2024. This was an unannounced assessment. We looked at 15 quality statements: learning culture, safe systems, pathways and transitions, safeguarding, involving people to manage risk, safe environments, infection prevention and control, safe effective staffing, medicines optimisation, shared direction and culture, capable and inclusive leaders, freedom to speak up, governance, management and sustainability, learning, improvement and innovation, partnerships and communities and workforce equality, diversity and inclusion. We identified 2 breaches of regulation in relation to risk assessments and governance of the service. We have asked the provider for an action plan in response to the concerns found at this assessment. We assessed whether the provider was meeting ‘Right support, right care, right culture’ guidance, which is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people. We found the service offered people care and support in a safe, clean, well equipped, well-furnished and well-maintained environment that met their sensory and physical needs. Staff understood how to protect people from poor care and abuse. The service had enough appropriately skilled staff to meet people’s needs and keep them safe. Staff and people cooperated to assess risks they might face. Where appropriate, staff encouraged and enabled people to take positive risks. People received good quality care and support because trained staff could meet their needs and wishes.