Heightlea

Old Falmouth Road, Truro, Cornwall, TR1 2HN

01872263344

Care Type

Residential Care

Inspection date

20 April 2023

Provider

Modus Care Limited

Beds

5 beds

Rating history

GoodFeb 2016
GoodJul 2017
GoodMay 2018
Requires ImprovementFeb 2022
Requires ImprovementFeb 2022
InadequateOct 2022
Requires ImprovementJun 2023

Improved from Inadequate to Requires Improvement in 2023. CQC has rated this home 7 times since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Modus Care Limited, which runs 18 care homes in England: 12 rated Good and 6 Requires Improvement.

Average care home fees in the South West: £1,170 a week for residential care and £1,472 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Heightlea

Heightlea is a care home in Cornwall, set in a part of the world known for its warmth, natural beauty, and strong sense of community. Families looking for a place where their loved ones will feel genuinely at home may find comfort in knowing that Heightlea aims to provide caring, personalised support in a relaxed and familiar setting. It is a small, friendly environment where residents can feel valued and part of something truly local.

Heightlea is a residential care home providing personal care to five people with a learning disability or autistic people. Located on the outskirts of Truro, the service's setting allows residents to walk into town independently. The home supports individuals to maintain their autonomy and access to their local community.

Source: CQC inspection report, 23 June 2023

Specialist Care

Learning disabilitiesOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 5 places — this is not a vacancy count
Registration checked: Registered · TR1 2HN

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 23 June 2023. Latest inspection date recorded: 20 April 2023.

Safe: Good
Effective: Requires improvement
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Heightlea's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Heightlea, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Heightlea, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Heightlea's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees