Heaton House Care Home

Heaton House Care Home in Bolton is a residential care home supporting up to 21 older people, including those living with dementia. The CQC rated it Requires Improvement, finding the provider remained in breach of regulations relating to governance, record keeping, medicines management, staff recruitment and training. Audits were not robust and care records contained gaps or inconsistencies, though staffing levels were adequate and safeguarding was mostly managed appropriately.

People spoke positively about their care, describing staff as kind, respectful and attentive to their independence and choices. Inspectors observed good dignity and communication support, including help for those whose first language was not English, but found consent processes and adherence to the Mental Capacity Act needed improvement.