Heathgrove Lodge Care Home

Heathgrove Lodge Care Home in Barnet is a residential home for older people, including some living with dementia or mental health issues and some younger older adults. The CQC rates it Good overall, noting a previous breach over the building's layout has now been resolved. Inspectors found a positive, open culture, enough safely recruited and trained staff, and people who felt safe and well cared for.

Some shortfalls remained in auditing care plans, infection control and ensuring dignity, which the provider began addressing during the assessment. Inspectors also found gaps in meeting people's social, cultural and diverse needs, with some residents feeling bored and unhappy with meal choices. The provider and manager responded promptly, reviewing care plans and introducing new checks to improve this.