Heatherfield Care Home

Lee Street, Annitsford, Cramlington, Northumberland, NE23 7RD

01912504848

Care Type

Nursing Care

Inspection date

21 June 2023

Provider

Malhotra Care Homes Limited

Beds

74 beds

About Heatherfield Care Home

Heatherfield Care Home is a nursing home in North Tyneside. The findings below cover its most recent CQC inspection.

Heatherfield Care Home accommodates 74 people across three specialist units providing nursing care, support for younger people, and dementia care. At inspection, 67 residents were receiving support in the purpose-built facility. Most medicines were managed safely, though the handling of covert medicines and associated documentation did not fully align with provider policy.

People were protected from abuse risks, which were regularly assessed and reviewed as needs changed. However, some staff lacked full awareness of individual risk assessment details. The building was well maintained with appropriate health and safety assessments in place.

The home employed sufficient staff who received appropriate training and were recruited safely, working effectively with visiting professionals.

Source: CQC inspection report, 12 July 2023

Specialist Care

DementiaPhysical disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 74 places — this is not a vacancy count
Registration checked: Registered · NE23 7RD

Registered care categories

Dementia; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 12 July 2023. Latest inspection date recorded: 21 June 2023.

Safe: Good
Effective: Good
CaringPublished 18 May 2018: Good
ResponsivePublished 18 May 2018: Good
Well-led: Good

Read Heatherfield Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Heatherfield Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Heatherfield Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Heatherfield Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees