Heatherdale Residential Home

South Broomhill, Morpeth, Northumberland, NE65 9RT

01670760796

Care Type

Residential Care

Assessment date

7 July 2025

Provider

Wellburn Care Homes Limited

Beds

36 beds

About Heatherdale Residential Home

Heatherdale Residential Home is a residential care home in Northumberland, offering accommodation and personal care for older people, including those living with dementia. Further details on how the home performs against national standards can be found in the findings below.

Heatherdale Residential Home provides accommodation and personal care for up to 36 older people, including those living with dementia. The home was rated Good overall. Inspectors found effective safeguarding systems, low staff turnover and a settled, experienced team, though medicines records did not always show that medicines were given as prescribed, and action was taken to address this.

Families and residents spoke warmly of the care provided, describing a happy, well-run home with good activities and a caring atmosphere. Feedback on staffing levels was mixed, but inspectors observed calm, unhurried support and found governance arrangements enabled good quality care overall.

Source: CQC assessment, 20 August 2025

Specialist Care

DementiaOlder people

Photographs of the home

Practical details from the provider

Shared spaces include lounges, a reading corner and a cinema lounge, with lawns and patio areas outside.

Published on the provider's website, checked 20 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 36 places — this is not a vacancy count
Registration checked: Registered · NE65 9RT

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 20 August 2025. Assessment date recorded: 7 July 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 20 August 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 10 – 25 July 2025. We visited the home on 10 and 16 July 2025.
Heatherdale Residential Home provides accommodation and personal care for up to 36 older people, including those living with a dementia. At the time of the inspection, 36 people were living at the home.
This was a planned inspection based on the length of time since the last rated inspection.
Systems were in place to safeguard people from abuse. The local authority safeguarding team confirmed there were no ongoing safeguarding concerns.
Records did not always demonstrate that medicines were administered as prescribed. Immediate action was taken to address the shortfalls. We discussed with the registered manager about ensuring medicines records were kept under review to ensure best practice guidance was followed
Systems were in place to monitor and assess risks. Electronic risk assessments were completed to document all areas of risk such as moving and handling and falls. We did not observe any unsafe practices during our visits to the home.
The provider valued their workforce. Staff gave positive feedback about working at the home; whilst they said more staff would be appreciated, they told us they worked as a team to meet the needs of people. Most of the staff had worked at the home for a number of years and staff turnover was low.
An effective governance system was in place which enabled the management and delivery of good quality care and support.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Heatherdale Residential Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Heatherdale Residential Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Heatherdale Residential Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Heatherdale Residential Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees