Heather House

Cheshire Avenue, Birtley, Chester Le Street, County Durham, DH3 2BA

01914100712

Care Type

Residential Care

Inspection date

18 July 2019

Provider

Voyage 1 Limited

Beds

11 beds

About Heather House

Heather House is a residential care home in Gateshead offering personal care for people with learning disabilities. Details of the CQC's most recent findings on the service are set out below.

Heather House provides personal care for up to 10 people with learning disabilities, currently supporting nine residents. The service operates from a main house accommodating nine people and a separate bungalow at the back where one person lives. The home is designed to enable residents to live full, meaningful lives with control, choice, and independence.

Staff provide person-centred support tailored to individual needs, and the service is responsive to suggestions from professionals. The manager is committed to continuously improving residents' lives and outcomes.

Source: CQC inspection report, 31 August 2019

Specialist Care

Learning disabilitiesOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 11 places — this is not a vacancy count
Registration checked: Registered · DH3 2BA

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 31 August 2019. Latest inspection date recorded: 18 July 2019.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Heather House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Heather House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Heather House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Heather House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees