Hazelgrove Court Care Home

The following is CQC's published account of its assessment, published 24 March 2025. References to “we” mean CQC. It describes findings at that time.

Hazelgrove Court Care Home is a care home providing accomodation, personal and nursing care for older adults, younger adults and people living with a dementia. It is registered to accommodate up to 48 people. At the time of the assessment there were 46 people resident at the home. Dates of assessment 3 December 2024 to 7 February 2025. At the last inspection in May 2023, we rated the service requires improvement and found a breach of regulation relating to the governance and oversight of infection prevention and control (IPC) processes. This assessment was undertaken to follow up on those breaches. At this inspection we found the service had made some improvements in relation to infection prevention and control and the breach was now met. The service continues to be rated requires improvement in safe and well-led. We found a breach of regulation relating to the oversight and governance of medicines and associated care records. We have asked the provider for an action plan in response to the concerns found at this assessment. Staff knew people well and worked with them to provide the care and support they needed. There were enough staff to meet people’s needs. Staff deployment concerns were being addressed by the current home manager who was embedding a whole home approach. A new quality assurance system was rolled out during the assessment with the aim of providing improved oversight, however, this was yet to be embedded, and its effectiveness evaluated.