Hays House Nursing Home

This nursing home accommodates up to 43 people, including ten beds designated for the discharge to assess initiative, which supports people transitioning from hospital to care settings. At the time of inspection, 41 people were using the service.

The home demonstrated strong practice in facilitating safe family contact. Strict infection prevention measures were implemented, including symptom screening for visitors and provision of personal protective equipment. A designated ground floor communal lounge created a safe visiting space, while a visiting pod with external access and intercom system enabled secure communication.

The service also invested in additional phones, iPads and laptops to support regular contact between residents and their families and friends.